Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) form a binding legal agreement between Humzio Ltd (“Humzio”, “we”, “our”, or “us”) and the organisation or individual (“Customer”, “you”) accessing or using the Humzio HR platform and related services (the “Service”).

By creating an account, inviting users, or using the Service, you confirm you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to do so.

2. Description of Service

Humzio is a cloud-based HR operations platform that enables organisations to manage employees, organisational structure, leave, attendance, performance reviews, messaging, and related HR workflows. The Service is delivered as software-as-a-service (SaaS) and accessed via a web browser — no software installation is required.

Certain features (performance reviews, team messaging, internal email) are gated to specific paid plans and must be enabled by an organisation administrator.

3. Accounts and Access

3.1 Organisation accounts

To use the Service you must create an organisation account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

3.2 User accounts

Organisation administrators may invite employees as users. Each user must have a unique work email address. Accounts and credentials may not be shared between individuals.

3.3 Two-factor authentication

Administrators may enforce TOTP two-factor authentication for all workspace members. Where enforced, users must complete 2FA setup before accessing the workspace.

3.4 Account security

You must promptly notify us at security@humzio.com if you suspect unauthorised access to your account.

4. Subscriptions and Payment

4.1 Plans

The Service is offered on Starter, Growth, and Enterprise subscription plans as described on our Pricing page. Plan details, including employee limits and included features, are subject to change with 30 days' notice.

4.2 Billing

Subscriptions are billed monthly or annually in advance. Employee counts are calculated at the start of each billing period based on active accounts. Downgrading mid-cycle does not result in a refund for the current period.

4.3 Free trial

We offer a 14-day free trial on all plans. No credit card is required during the trial period. At the end of the trial, you must select a paid plan to continue using the Service.

4.4 Late payment

Unpaid invoices may result in suspension of access. We will provide at least 7 days' notice before suspending a paid account for non-payment.

5. Customer Data

5.1 Ownership

You retain full ownership of all data you upload or generate within your workspace (“Customer Data”). We do not claim any ownership rights over Customer Data.

5.2 Our processing

We process Customer Data only to deliver the Service, comply with legal obligations, and as described in our Privacy Policy. We will not use Customer Data for marketing, advertising, or any purpose unrelated to service delivery.

5.3 Data processing agreement

Where required by GDPR or equivalent legislation, we will enter into a Data Processing Agreement (DPA) with you. Enterprise customers may request a DPA via our contact form.

5.4 Data export

You may export your data at any time from within the platform. Upon termination, your data remains accessible for export for 90 days, after which it is permanently deleted.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation, including employment, data protection, or anti-discrimination law.
• Upload or transmit malware, viruses, or any code designed to disrupt, damage, or gain unauthorised access to any system.
• Probe, scan, or test the vulnerability of the Service, or circumvent any security or authentication measure.
• Harvest or scrape data from the Service using automated means without our prior written consent.
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity.
• Resell, sublicense, or provide access to the Service to third parties not covered by your subscription without our written consent.

We reserve the right to suspend accounts that violate this policy without prior notice where necessary to protect the integrity of the Service or other customers.

7. Intellectual Property

7.1 Humzio's IP

The Service, including all software, designs, text, and documentation, is owned by Humzio Ltd and protected by copyright, trade secret, and other intellectual property laws. These Terms do not grant you any rights in the Service other than the limited licence to use it as described below.

7.2 Licence to use

Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the subscription term.

7.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or obligation to you.

8. Confidentiality

Each party agrees to keep confidential the other party's non-public information that is designated as confidential or that a reasonable person would understand to be confidential. Customer Data is your confidential information. Humzio's pricing (beyond what is publicly listed), security architecture details shared under NDA, and contractual terms are our confidential information.

Confidentiality obligations survive termination of these Terms for 3 years, or indefinitely for trade secrets.

9. Warranties and Disclaimers

We warrant that the Service will perform materially as described in our documentation during your subscription term. Our sole obligation for breach of this warranty is to use commercially reasonable efforts to correct the non-conformance or, at our election, to refund the fees paid for the non-conforming period.

EXCEPT AS EXPRESSLY STATED ABOVE, THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HUMZIO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) £100.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Humzio and its officers, directors, employees, and agents from and against any claims, damages, losses, costs (including reasonable legal fees) arising out of: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or third-party rights; or (c) Customer Data you upload to the Service.

12. Termination

12.1 By you

You may cancel your subscription at any time from your organisation settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for unused portions of a prepaid term.

12.2 By us

We may suspend or terminate your access: (a) for material breach of these Terms remaining uncured after 14 days' written notice; (b) immediately for violations of Section 6 that threaten the Service or other customers; or (c) if you become insolvent or enter administration.

12.3 Effect of termination

Upon termination, your access to the Service ceases. Sections 5.1, 7, 8, 9, 10, 11, 12.3, and 13 survive termination. Your Customer Data is retained for 90 days for export, then permanently deleted.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except that either party may seek interim or injunctive relief in any court of competent jurisdiction.

For Customers based in the European Union, mandatory consumer protection laws of your country of residence may apply in addition to the above.

14. Changes to These Terms

We may revise these Terms from time to time. We will notify organisation administrators of material changes by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes your acceptance. If you do not agree to revised Terms, you must cancel your subscription before they take effect.

15. Contact

For questions about these Terms, to request a DPA, or for any legal enquiries:

• Email: legal@humzio.com
• Form: humzio.com/contact